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Best Valu Guarantee

Our mission is to provide value for all your pet’s needs. If you happened to find the same product advertised at a lower price, email with evidence of the competitor’s current advertised price, so we can beat it.

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Best Valu Guarantee Terms and Conditions

If you find a lower price, we’ll beat it!

1. To be eligible, customer must provide evidence of the competitor’s current advertised price. To do this, a link or screenshot of a competitor’s website of the publicly advertised price need to be provided.

2. The competitor’s price must be publicly advertised and be the final price, including GST, delivery and all other associated fees.

3. If you purchased an item from Pet Valu, you have within 7 business days of the date of the relevant transaction to take advantage of retrospective Best Valu Guarantee. The difference between the original price and the competitor’s price will be credited to your account for future purchases.

4. Best Valu Guarantee policy applies where the competitor’s product is identical Pet Valu’s product, in-stock and available for delivery within Australia.

5. Our Best Valu Guarantee does not extend to the following: 
  • Gift with purchases
  • Bundle packs
  • Trade or clearance lines, end of line or display stock
  • Club or member offers
  • Below cost pricing
  • Commercial quantities (determined at our discretion) and pricing
  • Overseas or illegitimate retailers
  • Pricing errors